In these tough times, now more than ever, it is important to mind your p’s and q’s as you are being heavily scrutinized.

My company - Palm Beach Etiquette (ThePalmBeachSchoolofEtiquette.com) has been called upon most recently to train individuals to ’stand out’ in customer relations or in closing a deal.

A prime example is the International Protocol training that I just did for the steward of a yacht owned by a Massachusetts millionaire. The yacht rents for 500K a week. This company needed to know how to respond to their clientele’s native customs and protocol and potentially ward off embarrassment by committing faux pas(s).

What say you? What etiquette faux pas(s) do you see that can make the difference between sealing the deal or not, between losing or retaining a client?

Sherry Thomas

ThePalmBeachSchoolofEtiquette.com